Privacy Policy
Last Updated: 28 October 2026
1. Introduction
Welcome to ALSAT Diagnostics (“we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, https://www.alsatdx.com/.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, request a quotation, or contact us regarding our medical diagnostic equipment, laboratory reagents, testing systems, and related services.
By using our website or submitting your information, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information when you interact with our website or contact our team:
- Contact Information: Name, phone number, email address, and business contact details.
- Business Information: Company name, hospital name, diagnostic laboratory name, designation, and organization type.
- Product Enquiry Details: Information about the medical equipment, diagnostic reagents, analyzers, test kits, or services you are interested in.
- Communication Details: Messages, enquiries, quotation requests, and other information you voluntarily provide.
- Technical Information: Certain information about your device, browser, IP address, website usage, and interactions may be collected through cookies or similar technologies, where applicable.
Please do not submit patient medical records or sensitive patient information through general enquiry forms.
3. How We Use Your Information
We may use your information for the following purposes:
- To respond to product and service enquiries.
- To provide quotations, product details, and availability information.
- To assist with medical equipment and diagnostic reagent requirements.
- To communicate about orders, deliveries, service requests, and customer support.
- To improve our website, products, and customer experience.
- To manage business relationships and maintain relevant records.
- To send relevant product updates or promotional communications where permitted.
- To maintain website security, prevent misuse, and comply with applicable legal obligations.
We will use personal information for the purposes explained to you or for other purposes permitted by applicable law.
4. Meta Ads and Instant Forms
ALSAT Diagnostics may use Facebook and Instagram advertisements to receive enquiries through Meta Instant Forms.
When you submit a form, we may receive information such as your name, phone number, email address, company name, organization type, and product or service interests.
We use this information to:
- Respond to your enquiry.
- Understand your medical equipment or reagent requirements.
- Contact you regarding product availability, quotations, or service assistance.
- Follow up on your request where appropriate.
Information submitted through Meta forms may also be processed by Meta in accordance with its own privacy policies and settings. Please review Meta’s privacy information before submitting your details.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance, and measure advertising effectiveness.
Depending on the tools configured on our website, these technologies may include analytics services or Meta advertising technologies.
You can manage cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required, we will seek appropriate consent before using non-essential cookies or tracking technologies.
6. Sharing of Information
We do not sell your personal information.
We may share information when necessary with:
- Service Providers: Website hosting, website maintenance, email, analytics, and customer relationship management providers.
- Business and Logistics Partners: Relevant suppliers, distributors, or delivery partners when necessary to fulfil your request or order.
- Advertising and Technology Platforms: Platforms such as Meta where applicable to advertising, lead collection, or measurement.
- Professional Advisers: Legal, accounting, or other advisers when required for legitimate business purposes.
- Authorities: Government, regulatory, or law enforcement authorities when disclosure is required by applicable law.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online transmission, or electronic storage method can be guaranteed to be completely secure. We encourage you to avoid submitting confidential or sensitive information through unsecured communication channels.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including responding to enquiries, maintaining business records, providing customer support, and meeting applicable legal requirements.
When information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our record-retention practices.
9. Your Privacy Choices and Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate details, or deletion of information that we no longer need to retain.
You may also request that we stop sending promotional communications or withdraw consent where processing is based on consent.
To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before responding.
10. Third-Party Websites
Our website may contain links to third-party websites, manufacturers, product documentation, or external services. These websites operate under their own privacy policies and practices.
ALSAT Diagnostics is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Our website and services are intended for business customers, healthcare professionals, laboratories, hospitals, and other relevant organizations. We do not knowingly seek to collect personal information from children through our general business enquiry forms.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy, how your information is used, or wish to submit a privacy-related request, please contact us:
Company: ALSAT Diagnostics
Website: https://www.alsatdx.com/
Email: [Insert your official privacy or business email]
Phone: [Insert your official business phone number]
Business Address: [Insert your registered business address]
We will review and respond to privacy-related enquiries in accordance with applicable requirements.
